Definitions and Terms
BELLA FARFALLINA SRL., legal entity, with registered office in BUCURESTI SEC 4, BD METALURGIEI NR 132 BIROU 1 BL B1A SC1 AP 4, with number in the Trade Register J40/20468/20212017, unique tax registration code 38597993
Buyer– can be any natural person who is over 16 years of age or any legal person or legal entity who enters the Site and places an Order.
Customer – may be any natural person over 16 years of age or legal entity that has or obtains access to the CONTINUT, by any means of communication made available by BELLA FARFALLINA SRL (electronic, telephone, etc.) or under a user agreement existing between BELLA FARFALLINA SRL. and this also requires the creation and use of an Account.
Nickname – a pseudonym by which a particular User/Customer/Customer can add Content to the Site. The nickname is associated with the User/Customer/Shopper’s information on the Site under the name “User Name”.
Account – the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit Orders and that contains information about the Customer/Buyer and the Buyer’s history on the Site (Orders, tax invoices, Goods warranties, etc.). The User is responsible for ensuring that all information entered when creating the Account is correct, complete and up-to-date.
Favorites – section of the Account that allows the Buyer / User to create their Lists. with Goods that it wishes to follow up with a view to a possible purchase using the service offered by the Seller to follow up Goods and Services by receiving Commercial Communications from the Seller.
Site – the online shop hosted at the web address ccmboutique.ro and its subdomains.
Order – an electronic document that intervenes as a form of communication between the Seller and the Buyer by which the Buyer transmits to the Seller, through the Site, his intention to purchase Goods and Services on the Site.
Goods and Services – any product or service listed on the Website, including the Goods mentioned in the Order, to be supplied by the Seller to the Buyer as a result of the Contract.
Campaign – the action of displaying for commercial purposes, a finite number of Goods and/or Services with a limited and predefined stock, for a limited period of time set by the Seller.
Contract – is the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content
– all information on the Site that can be visited, viewed or otherwise accessed using electronic equipment;
– the content of any e-mail sent to buyers by the seller by electronic means and/or any other available means of communication;
– any information communicated by any means whatsoever by an employee/collaborator of the seller, to the buyer, according to contact information, whether or not specified by the seller;
– information related to the goods and/or prices charged by the Seller in a given period;
– information about the goods and/or services and/or prices charged by a third party with which the Seller has concluded partnership contracts, in a given period;
– data relating to the seller, or other privileged data of the seller.
My basket – section of the account that allows the buyer/user to add goods or services that he/she wishes to purchase at the time of addition or at a later time; if the goods or services are not purchased at the time of addition by placing the order, the buyer/user will benefit from the service offered by the seller of tracking goods and services by receiving commercial communications from the seller.
Commercial Communications – regular, exclusively electronic means of information, any type of message sent (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information on products similar or complementary to those you have purchased, information on offers or promotions, information on goods and services added to the “account/my account” section or “account/favourites” section as well as other commercial communications such as market research and opinion polls.
Transaction – the collection or reimbursement of an amount resulting from the sale of a good and/or service by BELLA FARFALLINA SRL, to the buyer, using the services of the card processor agreed by the seller, regardless of the delivery method.
Green stamp duty – the amount expressed in lei, paid by the seller to the company authorized to take over the collection, transport and recovery/recycling of waste electrical and electronic equipment, as provided for by the legislation in force.
Specifications – all specifications and/or descriptions of the goods and services as stated in their description.
1-click payment – the payment service provided by the payment processor integrated into the site, made available to customers, users and/or buyers through the site in order to make an online card payment.
Contract documents
2.1. By registering an order on the site, the buyer agrees to the form of communication (telephone or e-mail) by which the seller conducts its business operations.
2.2. The notification received by the buyer after placing the order is for information purposes only and does not represent acceptance of the goods. This notification is made electronically (e-mail) or by telephone.
2.3. For justified reasons, the seller reserves the right to change the quantity of goods and/or services in the order. If it changes the quantity of goods and/or services in the order, it will notify the buyer at the e-mail address or telephone number made available to the seller at the time of placing the order and will refund the amount paid.
2.4. The contract is considered concluded between the seller and the buyer when the buyer receives from the seller, via e-mail and/or SMS, the notification of dispatch of the order.
2.5. The document and the information provided by the seller on the Website will be the basis of the contract.
Online Sales Policy
3.1. Access to place an order is allowed to any customer/buyer.
For justified reasons, BELLA FARFALLINA SRL reserves the right to restrict the customer/buyer’s access to place an order and/or to some of the accepted payment methods, if it considers that based on the customer/buyer’s conduct or activity on the Site, his/her actions could in any way harm BELLA FARFALLINA SRL. In any of these cases, the customer/buyer may contact the Customer Relations Department of BELLA FARFALLINA SRL, in order to be informed of the reasons that led to the application of the above measures.
3.2. Communication with the seller can be done through direct interaction with the seller or through the addresses mentioned in the “contact” section of the Site. The seller is free to manage the information received without having to justify it.
3.3 In the event of an unusually high volume of traffic from an Internet network, BELLA FARFALLINA SRL. reserves the right to require customers / buyers to manually enter validation codes such as captcha, in order to protect the information on the Site.
3.4. BELLA FARFALLINA SRL. may publish on the Site information about Goods and/or promotions offered by it or by any other third party with which BELLA FARFALLINA SRL. has partnership contracts, within a certain period of time and within the limit of available stock.
3.5. All prices for goods and/or services presented on the Site are expressed in lei (RON) and include VAT.
3.6 All the information used to describe the goods and/or services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the seller, as they are used exclusively for presentation purposes.
3.7. Fourteen (14) days after the purchase of a good or service, the buyer will be asked to provide a review of the purchased good or service. The request will be sent to the email address registered by the buyer in the account. In this way, the buyer contributes to informing other potential users/customers/buyers of the Site and is actively involved in the development of new services and in detailing as fully as possible the characteristics of the goods.
6.1. The Customer / Buyer can place orders on the Site, by adding the desired goods and/or services in the shopping cart, and then complete the order by making payment by one of the methods expressly indicated. Once added from the shopping cart, a good and/or service is available for purchase to the extent that there is stock available for it. The addition of a good/service to the shopping cart, in the absence of order completion, does not entail the registration of an order, implicitly neither the automatic reservation of the good/service.
6.2. By completing the order, the buyer agrees that all data provided by him/her, necessary for the purchase process, are correct, complete and true at the time of placing the order.
6.3. By completing the order, the buyer consents that the seller may contact him, by any means available / agreed by the seller, in any situation where it is necessary to contact the buyer.
6.4. The Seller may cancel the order placed by the Buyer, upon prior notice to the Buyer, without any further obligation of either party to the other or without either party being entitled to claim damages against the other in the following cases:
6.4.1. non-acceptance of the transaction by the bank issuing the buyer’s card, in the case of online payment;
6.4.2. invalidation of the transaction by the approved card processor BELLA FARFALLINA SRL. in case of online payment;
6.4.3. the data provided by the customer/purchaser on the Site are incomplete and/or incorrect;
6.5. The buyer has the right to withdraw from the contract, i.e. to return a good or to renounce a service, within 30 calendar days, without giving any reason and without incurring any costs other than delivery costs.
Thus, according to GEO 34/2014, the period for returning a good or waiving a service expires within 14 days from:
– the day on which the buyer takes physical possession of the last good – if the buyer places a single order for multiple products to be delivered separately
– the day on which the buyer takes physical possession of the last good or part – in the case of delivery of a product consisting of several lots or parts,
6.6. In case the buyer decides to withdraw from the contract, he/she will be able to fill in the online return form HERE.
6.7. If the customer/purchaser requests withdrawal from the contract within the legal withdrawal period, he/she must also return any gifts that accompanied the product. If the order is paid for, the Seller shall refund the amount within 14 (fourteen) days from the date of the Seller’s notification to the Buyer of its decision to withdraw from the Contract.
6.9.3 After placing an order, you will receive an e-mail confirming receipt and registration of your order. (“Receive order / confirmation”). This does not mean that this order has been accepted. As set out above, your order. constitutes an offer to purchase made by you. of a product listed on our Site. All orders are subject to acceptance by us. The contract between you. and we will be formed only after we accept your order. The contract will relate only to those products for which we have accepted the order placed by you, and we will send you a confirmation of acceptance of the order by e-mail informing you that the product has been dispatched (“Dispatch Confirmation”). In case we are unable to honour a contract due to insufficient stock of products, technical error or non-conformities found during the shipping process, we will inform you about this situation and refund the amounts paid by you. for these products, if applicable, in accordance with the refund provisions in the section on your rights. statutory right of withdrawal set out in these Supply Terms, no later than 7 days after the date on which you have notified us of your decision. termination of the contract.
GOODS/SERVICES for which the right of withdrawal is not ensured
7.1. The following are exempted from the right of withdrawal from the Contract:
7.1.2. contracts for the provision of services, after the services have been fully performed, if performance has begun with the buyer’s express prior consent and after the buyer has confirmed that he is aware that he will lose his right of withdrawal after the seller has fully performed the contract;
7.1.3. the supply of goods and/or services whose price depends on fluctuations in the financial market which the seller cannot control and which may occur during the withdrawal period;
7.1.4. supply of goods made to the buyer’s specifications or clearly customised;
7.1.5. the supply of goods that are likely to deteriorate or expire rapidly;
7.1.6. the supply of sealed goods which cannot be returned for health protection or hygiene reasons and which have been unsealed by the Buyer;
Privacy
8.1. BELLA FARFALLINA SRL. will keep confidential the information of any nature you provide. Disclosure of the information provided will be possible only under the conditions mentioned in this document.
8.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the buyer/customer regarding the order/contract without the prior written consent of the seller.
8.3. By submitting information or materials through this site, you grant the seller unrestricted and irrevocable access to, and the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, for its own purposes, such information, ideas, concepts, know-how or techniques that you submit to us through the Site. BELLA FARFALLINA SRL will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard.
Commercial Communications
9.1. The Buyer/User may at any time change his/her option regarding the consent given to the Seller for commercial communications containing general and thematic information including information on offers or promotions, at any time, as follows:
9.2.1. by changing the settings in your account in the “My subscriptions” section.
9.2.2. by accessing the unsubscribe link displayed in commercial communications received from the seller.
9.2.3. by contacting the seller.
9.2.4. Opting out of receiving commercial communications does not imply opting out of this document.
9.3. By adding goods to the account section:
“My Cart”, the seller will send commercial communications to the buyer/user regarding:
– when changing the price of goods or services added in the “my basket” section,
– to recommendations of goods similar to those added in the “my basket” section
– the existence of goods in the “my basket” section and
– stock availability of goods
“Favorites”, the seller will send commercial communications to the buyer/user regarding:
– when changing the price of goods or services added in the “Favourites” section,
– to recommendations of goods or services similar to those added in the “Favorites” section
– stock availability of goods
9.4. Following the purchase of a good, the seller will send commercial communications to the buyer/user regarding:
– suggestions of goods or services recommended to be used in conjunction with the good or service purchased
The Customer/User may unsubscribe at any time from the commercial communications mentioned in paragraph 9.3. above by accessing the unsubscribe link displayed in the commercial messages received from the seller or by contacting the seller in this regard.
We will also use your data to conduct market research and surveys to improve the goods and services we offer and the shopping experience. The information obtained as a result of this market research and surveys will not be used by us for advertising purposes but only for the purposes mentioned above. Your responses to market research and opinion polls will not be associated with your identity, passed on to third parties or published. You may object to the use of your data for market research and opinion survey purposes at any time by clicking on the unsubscribe link displayed in the message or by contacting the seller.
Billing – Plata
10.1. The prices of goods and services displayed on the website ccmboutique.ro include VAT according to the legislation in force.
10.2. Price, payment method and payment term are specified in each order. The seller will issue an invoice to the buyer for the goods and services delivered, the buyer’s obligation being to provide all the necessary information to issue the invoice according to the legislation in force.
10.3. The seller shall send the buyer the invoice for the order containing goods and/or services sold by BELLA FARFALLINA SRL, as well as for any other payments related to the order, exclusively in electronic format, by adding the invoice to the buyer’s account or by e-mail, to the e-mail address mentioned by the buyer in his account.
10.4. For a correct communication of the invoice related to the order, the buyer is obliged to update whenever necessary the data in his account and to access the information and documents related to each order, existing in the account.
10.5. Through this way of communication, the buyer, by accessing his account, will have a record of the invoices issued by BELLA FARFALLINA SRL., being able to save and archive them at any time and in any way he wishes.
10.6. By sending the order, the buyer agrees to receive the invoices in electronic format by adding them by BELLA FARFALLINA SRL in the account or by electronic mail, to the e-mail address mentioned in the account.
10.7. If this information is unavailable for more than 48 (forty-seven) hours in your account, please notify us in a message on the contact page.
10.8 The payment card data of the client/user/buyer will not be accessible to NETOPIA PAYMENTS SA and will not be stored by BELLA FARFALLINA SRL or by the payment processor integrated in the website, but only by the institution authorizing the transaction or another entity authorized to provide card identification data storage services, about whose identity the client/user/buyer will be informed, prior to entering the data.
10.11. In some cases, in order to maintain the security of transactions, the buyer will be asked to authorize payment by re-entering the account password or by using the fingerprint in the case of mobile terminals that have this facility.
10.12. For transaction security reasons the customer/user/buyer is advised not to stay logged in on the site and not to set the automatic login option on mobile devices. Disclosure of account passwords is not permitted and it is recommended that you use a password with strong security features (e.g., it must contain at least eight characters, including uppercase letters, lowercase letters, digits and special characters).
Delivery of goods
11.1. The seller undertakes to deliver the goods door-to-door to the buyer, at the customer’s option.
11.2. The seller will ensure proper packaging of the goods and will ensure the transmission of the accompanying documents.
11.3. The seller will deliver the goods and services only in Romania.
Transfer of ownership of goods
The ownership of the goods will be transferred upon delivery, after payment by the buyer at the location indicated in the order (meaning by delivery – the signature of receipt of the transport document provided by the courier or the signature of receipt on the invoice in the case of deliveries made by the seller’s staff).
Responsibility
14.1. The Seller shall not be liable for damages of any kind which the Buyer or any third party may suffer as a result of the Seller’s performance of any of its obligations under the order and for damages resulting from the use of the goods and services after delivery and in particular for their loss.
14.2. By creating and using the account, the customer/user/buyer assumes responsibility for maintaining the confidentiality of the account data (user and password) and for managing access to the account, and, to the extent permitted by law, is responsible for the activity carried out through his/her account.
14.3. By creating an account and/or using the content and/or placing orders, the customer/user/buyer expressly and unequivocally accepts the terms and conditions of the site in the latest updated version that is communicated on the site, existing at the date of account creation and/or use of the content and/or at the date of placing the order.
14.4. Subsequent to the creation of the account, the use of the content is equivalent to the acceptance of the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site.
14.5 The Terms and Conditions of the Site may be modified at any time by BELLA FARFALLINA SRL., these being enforceable against clients / users / buyers from the date of posting on the site.Acceptance of the terms and conditions of the site is confirmed by checking the appropriate checkbox on the site and / or by sending the order and / or by making an online payment.
Processing of personal data
Please read the privacy policy regarding the processing of personal data, which forms part of this document.
Cookie-Ur fololsirea
Please review our cookie policy, which forms part of this document.
Forta majora
17.1. Neither party shall be liable for non-performance of its contractual obligations if such non-performance in due time and/or properly, wholly or partly is due to an event of force majeure. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.
17.2. If within 15 (fifteen) days from the date of occurrence, the event does not cease, each party shall be entitled to notify the other party of the termination of the contract without either party being entitled to claim any further damages.
Applicable law – Jurisdiction
This contract is subject to Romanian law. Any disputes arising between BELLA FARFALLINA SRL. and customers / buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts in Bucharest.
